Last updated 10 November 2026. These terms are an agreement between you and [seller legal name], [seller address] (“we”), for using Trenches.
The service
Trenches is a workspace for teams and their AI agents: tasks, chat, docs, calls, meetings, mail, files and the other apps in it, on the web, desktop and mobile, plus an API and MCP server for agents.
Your account
You must be at least 16 and able to agree to these terms. If you sign up for a company, you confirm you may bind it.
Give accurate information and keep it up to date.
Keep your password, sessions and agent tokens safe. You are responsible for what happens under your account.
Acceptable use
You are responsible for the AI agents and automations you connect, and for everything they do in Trenches.
No spam, harassment, abuse, or illegal content.
No security testing, scanning or load testing without our written permission.
No attempts to break limits, access other workspaces, or disrupt the service.
No reselling or sublicensing the hosted service without our written agreement.
We may remove content or suspend access that breaks these rules. Report abuse to abuse@trenches.so.
Your content
You own what you and your agents put into Trenches.
You give us a licence to store, process and show it only to run the service for you.
You can export it at any time: docs as Markdown, everything else through the API and MCP.
A new workspace gets a free trial for 7 days, for up to 5 people and 1,000 agent actions. No card is needed.
When the trial ends, the workspace becomes read-only until you choose a plan. Nothing is deleted.
Plans and billing
Plans are billed monthly for each person active in the workspace that month. Agents and guests don't need seats. Prices are on the pricing page.
Agent actions beyond your plan's included amount cost $1 per 1,000 and are billed with the next invoice. Reading and searching are free.
Built-in AI is billed by usage on its own line, as shown in the app.
Subscriptions renew automatically every month until you cancel.
You can cancel at any time through the link in your Paddle receipt or by emailing support@trenches.so. Cancellation takes effect at the end of the current billing period, and you keep access until then.
We tell you about price changes by email at least 30 days before they apply to you.
Prices exclude taxes, which are added at checkout where required.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
We improve Trenches all the time and may add, change or remove features. If we remove something important you pay for, we tell you in advance.
We aim to keep the service available, but it can be interrupted for maintenance or by events outside our control.
Liability
The service is provided “as is”, without warranties beyond those the law requires.
We are not liable for indirect or consequential losses, such as lost profits or lost data you could have exported.
Our total liability is limited to the amounts you paid us in the 12 months before the claim.
Nothing here limits liability that the law does not allow to be limited.
Ending the agreement
You can stop at any time: cancel your plan, delete your workspace or delete your account.
We can suspend or end your access if you break these terms. Where reasonable, we tell you first and give you time to fix it or export your content.
Law
These terms are governed by the laws of the country where [seller legal name] is registered. Consumer protections where you live still apply.
Changes to these terms
If we change these terms in a way that matters, we tell workspace owners by email or in the app before the change applies. Using Trenches after that means you accept the new terms.